At Prime Technologies (https://primetechnologies.live), we aim to provide the highest quality services to our customers. However, we understand that there may be instances where you may need a refund. This Refund Policy outlines our guidelines for requesting and processing refunds.

1. Eligibility for Refunds

Refund requests may be made if:

• The service provided is significantly different from what was described at the time of purchase.
• You cancel a service before it has been delivered or started.
• The service has not been provided as agreed due to errors on our part.

2. Non-Refundable Services

The following services are non-refundable:

• Digital products (e.g., software, downloadable content) once the purchase is completed and delivered.
• Custom services that have already been initiated or completed.
• Subscription-based services where a billing cycle has already started.

3. How to Request a Refund

To request a refund, please contact us by:

• Email: [Insert Email Address]
• Phone: [Insert Phone Number]
• Contact Form: [Insert Link to Contact Form]

Please include the following details in your request:

• Order number or service reference.
• The reason for your refund request.
• Any supporting documents or evidence to justify the request.

Refund requests should be made within [Insert Number of Days] days from the date of purchase. Any requests received after this period will not be eligible for a refund.

4. Processing Time

Once your refund request is submitted, we will review it and respond within [Insert Number of Days] business days. If your refund is approved, it will be processed within [Insert Time Frame] business days. Refunds will be credited to the original payment method used for the purchase.

5. Partial Refunds

In some cases, a partial refund may be granted based on the circumstances. For example, if a service has been partially provided, a refund may be offered for the unused portion of the service.

6. Cancellations

You may cancel a service at any time before it has been delivered. If the cancellation is made before any work has started, you will be eligible for a full refund. If the work has already started or been completed, no refund will be issued.

7. Refunds for Subscriptions

If you are subscribed to a recurring service and wish to cancel, you must do so before the next billing cycle begins. No refund will be issued for payments already processed. You will retain access to the service until the end of the current billing period.

8. Exchanges

We do not offer exchanges for our products or services. If you are dissatisfied with a service, we encourage you to contact us to discuss potential solutions or adjustments.

9. Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be posted on this page with an updated “Last Updated” date. By continuing to use our services, you agree to be bound by the updated refund policy.